Understanding Emotional Intelligence in Leadership: Key Competencies, Benefits, and Effective Responses

1. Which statement best describes an emotionally intelligent leader?

A leader who expresses high emotions

A leader who repeats tried-and-tested responses to events.

A leader who says whatever is on the leader’s mind.

A leader who pauses to think before responding.

2. Which is not a benefit of EI?

Greater commitment

Reduced anxiety and stress.

Increased optimism.

Flexibility in responding to change.

3. Which statement best describes EQ?

Supports complex reasoning.

Measurement of cognitive and logical intelligence

Important for intellectually demanding roles.

Essential to successful management and leadership

4. Which is not a characteristic of an emotionally intelligent leader?

Confident

Impulsive

Empathetic

Collaborative

5. Which statement describes the self-awareness dimension of the EI competency framework?

The ability to read your emotions and recognize their impact.

The ability to control your emotions and be flexible in handling change.

The ability to understand and react to others’ emotions

The ability to lead, influence, and develop others

6. Which dimension of the EI competency framework includes empathy, organizational awareness, and service orientation?

Social awareness dimension

Self-awareness dimension

Self-management dimension

Relationship management dimension

7. Which of the four dimensions of the EI competency framework is characterized by the ability to understand wider group?

Social awareness dimension

Self-awareness dimension

Self-management dimension

Relationship management dimension

8. Which competency can be found in the relationship management dimension of the EI competency framework?

Trustworthiness

Conflict management

Conscientiousness

Service orientation

9. Which statement is not a way to increase self-awareness?

Discover your blind spots.

Understand your habitual responses.

Understand your unconscious behavior

Suppress emotions

10. What is one way to improve motivation?

Manage one-to-one relationships

Become a coach or mentor

Engage in teamwork

Attend assertiveness

11. Which of the following is a sign of a potential emotional outburst by others?

Easily embraces change

Alert and engaged with their team

Helpful to others and quick to forgive

Agitated and withdrawn

12. When responding to an emotional outburst, which approach is characterized by dealing with the situation or person?

Avoidance

Smoothing over

Confrontation

Collaboration

13. When dealing with an emotional outburst, what would be the recommended next step after you have allowed the other person to speak?

Liten with empathy and reflect

Discuss possible next steps

Ask for specific examples

Suggest solutions